Experience All the Ways to Unwind at El Dorado Maroma

Your Karisma Gourmet Inclusive® Experience

At El Dorado Maroma, there's no limit to how far we'll go to make your visit an experience you'll never forget.

From a champagne toast upon arrival to your final farewell, we’re committed to making your visit an experience you’ll always treasure. That’s why you’ll find chefs who go out of their way to accommodate any food preferences and allergies, and bartenders who remember your favorite cocktail. It’s why there are butlers on the beach. And a vast array of concierge services. If there’s anything we can possibly do to make your vacation exceptional, please don’t hesitate to ask.

  • 24-hour room service including a variety of in-room dining cuisine options
  • Accomodations as selected with nightly turn-down service
  • All gourmet meals and specialty bites
  • All taxes and gratuities
  • Award winning wine list to complement our gourmet cuisine
  • Beach and pool butler service
  • Daily and nightly activity programs
  • Fitness center
  • International calls
  • Minibar with beer, water and soft drinks restocked daily
  • Non-motorized water sports: kayaks and paddle boards
  • Personal concierge service
  • Shopping tours to Playa del Carmen (limited seats)
  • Unlimited alcoholic and non-alcoholic beverages from a selection of local and international premium brands
  • Welcome glass of sparkling wine
  • Wireless Internet


Guests can truly relax knowing that our professional multilingual Butlers will take care of their every need.

• Ensure your preferences are in-suite in accordance to the form previously filled
out online

• Private check in.
• Provide all information regarding tours and Spa services.
• Unpack luggage.
• Provide a private orientation of the property

• Liaise with housekeeping on servicing of the suite and ensure suite is kept in
perfect condition and arranged according to guests preferences
• Expedite all room service orders
• Dressing service before dinner for your entire stay (complimentary)
• Arrange laundering of clothing
• Packing luggage service on request
• Make all dinner reservations, tour bookings and in property activities
• Reserve Spa treatments
• Serve an inspired sunrise coffee experience
• Serve in-suite full breakfast
• Serve pre-dinner drinks and gourmet bites


• Exclusive beach beds
• Delivery of your favorite drinks while you lounge on the beach or pool
• Sunscreen and towel service
• PressReader app
• Refreshment & Gourmet Bites
• Cold refreshing face towels
• Picnic service on the beach


Welcome relaxing hand and head massage
• Butler´s Lounge
• Private beach area
• Welcome glass of sparkling wine
• Wide variety of International & Domestic Beers
• In-suite customizable mini fridge
• 24 hour room service (Restrictions apply on rainy days)
• In room savory & sweet gourmet snacks
• Access and preferential reservations at sister hotel restaurants
(excluding Le Chique). Transportation is not included
• In room safety box with inside plug
• Beach bags for use during stay
• Special nightly entertainment including live music
• Exclusive Spa & Restaurant
• Free high speed wireless internet service
• Ironing kit on request

Swimming Pools

Life at El Dorado Maroma is largely centered around the warm turquoise waters and velvet sand of one of world's top ten beaches. But if an ice cold drink at a swim-up bar is more your speed, the resort offers two sparkling, freshwater swimming pools.

Pool NameLength ft/mWidth ft/mDepth ft/mHours of OperationSwim-Up Bar
Mio95/2950/154.2/1.38 am - 8 pm
Bar 2449/1520/64/1.28 am - 8 pm
Luxury16/539/123.6/118 am - 8 pm
Presidentials10/39/34/1.28 am - 8 pm
Chakay Pool88/2715/44.3/1.38 am - 8 pm
Five Bedroom Villa Pool26/818/54.3/1.38 am - 8 pm
Pool NameLength ft/mWidth ft/mDepth ft/mHours of OperationSwim-Up Bar
Mio95/2950/154.2/1.38 am - 8 pmYes
Bar 2449/1520/64/1.28 am - 8 pmYes
Luxury16/539/123.6/118 am - 8 pm
Presidentials10/39/33.6/118 am - 8 pm
Chakay Pool88/2715/44.3/1.38 am - 8 pm
Five Bedroom Villa Pool26/818/54.3/1.38 am - 8 pm

Other Services and Amenities

In addition to the Karisma Gourmet Inclusive® Experience at El Dorado Maroma, enjoy these services and amenities at an additional cost:

  • Car rental
  • Currency exchange
  • Deep sea fishing
  • Fresh lobster
  • Gift shop
  • International wine selection from our cellar
  • Laundry and dry cleaning services
  • Medical service available 24 hours
  • Motorized water sports available at Marine Adventures (located next door)
  • Romantic dinner on the beach
  • Sauna and steam baths at the spa
  • Scuba diving trips, certification and rental equipment
  • Spa services
  • Special wedding, honeymoon and anniversary packages
  • Starbucks® coffee
  • Tours and excursions

Karisma Hotels & Resorts®

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